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CONTACT & HELP

Questions? Start Here.

Learn how BhaiBahini works, find answers to common questions, or contact our team for support.

Whether you are a young person, parent or guardian, potential mentor, school, sponsor, or community partner, we want to help you understand what to expect before you take the next step.

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Verified & Screened Mentors

24/7

Active Support Availability

Zero

Tolerance Policy for Misconduct

OUR PROCESS
How BhaiBahini Works
Career changers, returned professionals, and people with nontraditional journeys are welcome within every category. You do not need a prestigious title or a perfect career—you need relevant experience and the willingness to guide responsibly.
Step 01
Learn & Express Interest
Every prospective mentor submits a structured portfolio detailing their background, goals, and motivations. Our team carefully reviews each application to ensure alignment with our values.
Manual review by BhaiBahini team
Step 02
Complete Onboarding
We execute secure ID verification and background checks to establish absolute transparency and trust. No mentor is matched until full verification is complete.
Secure, third-party verified process
Step 03
Explore & Connect
Mentors complete mandatory onboarding on youth safeguarding, digital safety boundaries, and our code of conduct. Only then are they activated on the platform.
Safeguarding training modules
Step 04
Begin Mentorship
Start your mentorship journey with a dedicated mentor matched to your goals, guiding you every step of the way.
Safety is not an afterthought - it's our foundation
Every step in this process is designed to protect both mentees and mentors, ensuring BhaiBahini remains a trusted space for honest, meaningful guidance.

Family & Guardians

A Dedicated Note for Parents & Guardians

If you are a parent or guardian of a young person under the age of 18, we welcome and encourage your active involvement. We take digital safety and child protection seriously.

BhaiBahini operates with a remote-only protocol. Mentorship matches are explicitly forbidden from initiating physical meetings. All scheduling and session notes are transparently documented. Parents are always welcome to contact our support desk directly with any queries.

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Need to Report a Safety Concern?

We operate with a zero-tolerance policy towards harassment, misconduct, or commercial solicitation. If you experience any behavior that compromises platform safety, please flag it immediately.

Built with care

Trust Comes Before Scale

Verified Mentors

Mentors complete required identity and professional verification, orientation, and agreements before becoming eligible for mentorship.

Remote By Design

BhaiBahini mentorship takes place remotely through approved processes. In-person meetings are not part of the program.

Clear Boundaries

Mentorship provides guidance and perspective. It is not recruitment, counseling, emergency support, or a guarantee of admission, employment, or migration outcomes.

A Way To Report Concerns

Participants and families can contact BhaiBahini if an interaction feels uncomfortable, inappropriate, discriminatory, or inconsistent with program expectations.

FAQ

For Parents & Guardians

Still have questions?

Contact The BhaiBahini Team

If you could not find the answer you need, send us a message. Please do not include identity documents, financial information, medical information, or other sensitive personal details in this form.

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